CC99 — Player Well-Being
CC99 believes betting should be a form of entertainment — fun, controlled, and within your limits. This page brings together all the tools, information, and resources available so you can gamble responsibly and look after your well-being while enjoying the platform.
Before you play, keep in mind
Practical tools you can activate right now, directly in your account settings
Set the maximum amount you can deposit per day, week, or month. Once activated, the limit takes effect immediately for reductions. Raising the limit requires a 24-hour cooling-off period — a deliberate barrier against impulsive decisions.
Set the maximum amount you're willing to lose within a given period. Once you hit that limit, your account is automatically paused for new bets until the start of the next period — no action needed on your part.
Set a maximum gaming session duration. When you reach the configured time, CC99 displays a prominent on-screen alert reminding you it is time to take a break. You decide whether to continue or stop — the choice is always yours.
Need a quick break? A temporary break suspends access to your account for 24 hours, 7 days, 30 days, or 90 days. During that period, you won't be able to log in, deposit, or place bets. Ideal for times of heightened stress or financial pressure.
If you feel gambling is getting out of control, permanent self-exclusion closes your account for good. Your available real-money balance is returned via Pix within 5 business days. This decision is irreversible and takes effect immediately upon request.
CC99 requires mandatory age verification (KYC) for all users. No account is cleared for betting without proof of legal age. If you share a phone or computer with minors, enable password protection on your device and never leave your session active.
All of CC99's responsible gambling tools are available in your account settings — no need to contact support.
Log in to the platform on your phone or computer. Click on your username or the profile icon in the top right corner of the screen.
In the profile menu, select "Settings" and then "Responsible Gambling". All the tools are grouped in that section — limits, breaks, and self-exclusion.
Select the type of limit — deposit, loss, or session time — and set the amount or duration. For a break or self-exclusion, select the period and confirm.
Limit reductions and breaks take effect immediately. Limit increases have a 24-hour waiting period — a deliberate safeguard against decisions made in the heat of the moment.
If you have any trouble activating the tools, reach out via live chat or email at contato@cc99.click. The support team speaks Portuguese and is available at any hour.
Recognizing these patterns is the first step toward regaining control
You deposit more than you planned, or use money set aside for bills and essential needs to fund your bets.
You keep betting after a loss in order to "win back" what you lost — known as chasing losses.
You stay up late gambling, lose hours of sleep to long sessions, or find yourself thinking about betting when you should be resting.
You prefer betting over spending time with family or friends, or get irritated when interrupted during a gaming session.
You hide from family and friends how much time or money you spend on betting, or lie about your losses.
You try to cut back or stop betting but cannot — or the thought of stopping causes anxiety, irritability, or distress.
If you identified with two or more of these signs, consider activating a temporary break now and seeking professional support. Recognizing the problem is the hardest part — and you're already taking that step by reading this page.
Answer honestly — this questionnaire is for your eyes only and is not submitted to CC99
This questionnaire is based on guidelines from the National Council on Problem Gambling (NCPG). It does not replace a professional evaluation.
Responsible gambling is not a footer slogan at CC99 — it is a concrete part of how the platform was designed and how it operates day to day. That means the control tools are not buried three menus deep, that human support genuinely guides anyone who asks for help, and that bonus terms were not built to trap players on the platform against their will.
Betting on Brasileirão football, playing a crash game, or joining a poker tournament on CC99 should feel like going to the movies or watching a series: something you choose to do because you want to, and that ends when you decide to stop. The problem starts when gambling stops being a free choice and becomes a compulsion — when you bet not because you want to, but because you feel like you have to.
Money is at the heart of responsible gambling. A simple rule of thumb: never bet what you can't afford to lose. Not your rent, not your grocery money, not your emergency fund. Your betting budget should come from whatever is left after all essential expenses are covered — and it should be treated like any other leisure expense: there's a limit, and when that limit runs out, the fun stops until the next period. CC99 offers deposit limits precisely to help you put this financial discipline into practice, because keeping that kind of control in the heat of the moment is genuinely hard.
The belief that one more deposit will win back what you've lost is one of the most dangerous patterns in gambling behavior. It's called chasing losses — and it's a cognitive trap that affects players of all experience levels, from beginners to veterans. The reasoning feels logical in the moment: "I lost R$ 200.00, I'll deposit another R$ 200.00 and get it back." In practice, every bet is an independent event — what happened before has no influence on what happens next. If you catch yourself betting to recover losses, that's the clearest sign it's time to stop and use the account break feature.
CC99 implemented a 24-hour waiting period for limit increases for a practical reason: most poor betting decisions happen within the first few minutes after a significant loss. A player loses, feels frustrated, and decides to raise their limit to "win it back" — only to lose even more. The 24-hour wait does not block the increase, but it ensures you make that decision with a clearer head, after a full day has passed. Many people who use this feature find that by the next day, they no longer want to raise their limit. That moment of distance is exactly the point.
CC99's 24/7 support in Portuguese matters in the context of responsible gambling because problem betting doesn't follow a schedule. Most problematic sessions happen late at night, on weekends, on holidays — exactly when the majority of support services are unavailable. CC99 trains its support team to recognize situations where a user may need responsible gambling guidance, not just technical help. If you reach out at 3 a.m. saying you've lost more than you intended and can't stop, the support team will guide you to activate an account pause — not just fix a technical bug.
Permanent self-exclusion is the most drastic tool available, and it exists for an important reason: sometimes the level of involvement with gambling reaches a point where only a definitive block will do. CC99 does not try to talk users out of it — permanent self-exclusion requests are processed immediately, the real-money balance is returned via Pix within 5 business days, and the account is closed without any "cool-off" periods or retention attempts. The decision of anyone seeking self-exclusion must be respected, not questioned.
Anyone under 18 must never have access to the platform. CC99's identity verification process includes date-of-birth confirmation with an official document, and unverified accounts have limited access to platform features. If you are a parent or guardian and share a device with children or teenagers, always log out when you are not using it and enable a screen lock password on your phone. Protection starts at home, and CC99 complements it with the platform's technical controls.
All free, available 24 hours a day in your CC99 account settings
| Tool | What it does | Duration | Reversible? |
|---|---|---|---|
| Daily deposit limit | Sets the maximum you can deposit in a 24-hour period | Immediate | Yes — increases require a 24h waiting period |
| Weekly deposit limit | Sets the maximum amount you can deposit within 7 days | Immediate | Yes — increases require a 24h waiting period |
| Loss limit | Automatically pauses betting when your loss limit for the period is reached | Immediate | Yes — increases require a 24h waiting period |
| Session time alert | On-screen notification when your configured session time is reached | Immediate | Yes, at any time |
| Temporary break | Suspends account access for 24h, 7, 30, or 90 days | Immediate | Yes — after the chosen period |
| Permanent self-exclusion | Permanently closes the account; real-money balance returned via Pix | Immediate | No — irreversible decision |
Common questions about CC99's responsible gambling tools and policies
Our team is available 24 hours a day — in Portuguese, with real human agents
Available on the platform at any time. If you need to activate a break or have questions about the responsible gambling tools, chat is the fastest channel.
Contato@cc99.click
For self-exclusion requests, questions about limits, or anything related to responsible gambling. We respond within 4 hours.
Call 188, available 24/7 through the SUS, for anyone experiencing emotional distress. CC99 encourages reaching out to the CVV whenever needed.
CC99 believes entertainment is only genuine when it's free and in control. That's why every tool on this page is free, permanent, and easily accessible in any account's settings. There's no pressure to keep playing — the platform respects the user's decision to stop, take a break, or close their account at any time.
CC99 is intended exclusively for users aged 18 and over. Gambling can be addictive. If you need help, call 188 (CVV) or reach out via 24/7 chat.
Create your account, set your limits before your first deposit, and enjoy the platform the right way — in control, aware, and within your budget.